Smoke Supply® is proud to now offer a free shipping option for all USA orders. Smoke Supply® ships all orders via the United States Postal Service,United Parcel Service, and FedEx . Free Shipping orders will be processed with the cheapest shipping option with delivery times ranging from 2-9 business days. Expedited services such as 1-3 Day Shipping are also available for an additional charge.
In order to qualify for Free Shipping on all USA orders, Smoke Supply® requires a minimum purchase of $50 per order. You may still complete a purchase for less than the minimum order amount; however, you will be required to pay shipping charges.
We value your privacy and work hard to guarantee that 100% of your information is safe with us. Part of that process includes discreet shipping and billing. When you order from us, you can ensure that no one can tell what is inside the package. Each order is packaged in a plain brown or white box with no store or product information listed. We promise that no mention of product or "Smoke Supply" will be displayed on your package.
Smoke Supply orders can be delivered to locations within North America and other approved areas.
All purchases made from our site must will appear on your statements as "SS" however there will be no mention of "smoke shop" or anything similar to protect your privacy. Product names will NOT be listed on your statements, just the order total, date, and "SS".
UNITED STATES POSTAL SERVICE (USPS):
SMOKE SUPPLY is proud to ship our packages using the United States Postal Service (USPS) and United Parcel Service (UPS). We have found USPS/UPS to be the most cost effective solution for our customers. We currently offer First Class Mail and Priority Mail for domestic orders. Shipping rates and estimated times are received from USPS and automatically calculated during checkout based on the geographic location of the recipient and the size/weight of the shipment. Adult signature may be required upon delivery.
SHIPMENT TRACKING & INSURANCE:
Priority Mail offers full tracking capabilities, which includes updates once package is shipped, reaches a USPS hub and once the item is delivered, it also includes insurance up to $50 in case your package is lost or stolen. USPS First Class Mail also includes tracking but is limited to when the package is shipped and when it is delivered; First Class Shipping does not include any insurance on your package. Tracking numbers will be sent to you via email as soon as your order is fulfilled.
Please allow up to 24 hours for your tracking information to update after shipment confirmation is received.
We do our very best to ensure all orders are fulfilled in a timely manner. Orders received before 12:00 PM CT on Monday - Friday are normally shipped the same day. Normal shipping days are Monday - Friday only and do not include national holidays. Any orders received after 12:00 PM CT on Friday are shipped first thing Monday morning. This schedule may vary slightly during extremely busy times such as sales events and holidays.
Packages shipped domestically via USPS Priority Mail are typically delivered within 2-3 business days. Although First Class Mail offers a more economical shipping solution, delivery times can be considerably longer than Priority Mail. Packages shipped domestically via USPS First Class mail are typically delivered in 2-9 days. These times are estimated by the United States Postal Service and are not guaranteed through Smoke Supply®. These times may vary slightly during extremely busy times such as sales events and holidays.
There are several reasons a package could be returned to our warehouse as undeliverable to address. These reasons may include item is too big for PO box, incorrect address, incorrect address format, failed delivery attempts, damaged during transit, other transportation problems, unable to export or other address problems.
When packages are returned as undeliverable you will be contacted via email and provided with a full refund (additional shipping charges will not be refunded).
Orders that are returned to Smoke Supply® as undeliverable are not able to be re-shipped. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.
If you suspect your package is undeliverable you will need to wait until the package is received back to our warehouse to receive a refund. However, you are welcome to place a new order in the mean time and your original order will be refunded as soon as it is returned.
RISK OF LOSS:
All items purchased from Smoke Supply® are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.
If your tracking information shows that your package has been delivered but you have not received your package you will need to contact your local USPS branch to resolve the issue.