If your product doesn’t live up to expectations, you may return within 30 days of receiving your order. Items returned must be in a new/unused condition and are the responsibility of the customer until they are received by Smoke Supply.
The buyer will be responsible for shipping charges. After you start the return process a prepaid shipping label will be emailed to you. If you are returning a damaged/wrong item, you will receive a full refund upon receiving the item back to our warehouse. If you are returning your item for any other reason, the return shipping charges will be deducted from your refund amount.
Please note that ALL ITEMS must be returned in new, unused condition. If we receive items back that have been used, you will not be refunded.
In the unlikely event that an item sent to you is found to be faulty, simply begin the return process by contacting email@example.com. We will take care of shipping costs to receive the item back to our warehouse. Once we have received the item back your refund will be issued within 48 business hours. If you'd still like to receive the product you will then need to place a new order.
Important: All items are quality checked before leaving the warehouse. Please fully inspect your item before use for any damage in transit, as items will not be replaced or refunded after use.
INCORRECT ITEMS RECEIVED:
Although very unlikely, in the event the wrong item was sent, we will happily replace them with the correct items at no charge to yourself. Simply start the return process by contacting firstname.lastname@example.org. You will then be provided with a pre-paid shipping label to ship the incorrect item(s) back to us. Once we've received the items back to our warehouse we will ship out your replacement item(s) within 48 hours.
If you would like to return your items for a refund, you may do so within 30 days of receiving them. Items returned must be in a new and unused condition. You will be responsible for return shipping for unwanted items. After we've received the item(s) back to our warehouse you will be refunded minus any return shipping charges within 48 hours.
Please note: All returns must be received back to our warehouse in new, UNUSED condition. There are absolutely NO EXCEPTIONS if your product has been used. If you return a used product you WILL NOT be refunded.